We’ve talked about face-to-face services in the past. And because they are always in high demand, we have been working to further expand our menu of services. Please read this post in its entirety to get updates on our Due Diligence Session and “NEW” Sketch Plan Review services.

On September 1, the Development Services Department will roll out a new face-to-face service called Sketch Plan Review. It provides an opportunity for applicants to sit down with multi-departmental review staff to discuss site design and related regulatory issues prior to the formal site plan submittal. Sketch Plan Review is intended to reduce future review cycles, expedite the project timeline, and open the lines of communication with staff. This service does not result in any approvals or permits being issued.

Express Review, one of our face-to-face services, has consistently been a customer favorite. As the name implies, Express is an expedited review process that provides an opportunity for design professionals and project managers to meet face-to-face with City staff during the plan review to iron out potential roadblocks.

Until now, our Customer Service Center Manager has overseen this program. Seeing the need for a dedicated supervisor, the Development Services Department has hired its first Express Services Program Supervisor, Erin Anderson.