A new Portal Help Form is available for Development Services customers who may be experiencing technical issues with the Permit and Development Portal. This form provides all information needed for staff to more quickly assist those who submit it.

The completed form can be submitted:

  • Via email to [email protected] ; or,
  • In-person at the Development Services Customer Service Center (One Exchange Plaza, 4th floor, Downtown Raleigh)
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If you have an active development project with the City of Raleigh, don’t forget to register for the Permit and Development Portal. Why register?

  • Review project status, comments, and inspection results;
  • Schedule inspections;
  • Apply for some stand-alone simple permits; and
  • Pay fees.

Click here to view a tutorial video on how to register. A Spanish tutorial video is also available.

Technical Issues

Experiencing technical issues with the permit portal? Send us an email at [email protected] or visit our Downtown Raleigh office in One Exchange Plaza (4th floor) for in-person assistance.

Account Access and Authorization

A form is now available to assist you with granting third party access to your development projects. Click here for more information and instructions on how to submit this form.

Frequently Asked Questions

For more information about the Permit and Development Portal, including answers to frequently asked questions, please visit

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A form is now available to assist you with granting third party access to your development projects. This form ensures protection of your account and that access is authorized for only specific individuals. Click here to download the form.

To authorize account access, all parties need to be registered in the Permit and Development Portal. The authorization form should be submitted via email to [email protected] from the email address of the primary account holder.

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Ken Bowers, the Director of Raleigh's City Planning Department, will be taking medical leave starting July 15 for a significant heart operation. The scope of the surgery is such that an extended period of rest and rehabilitation is required.

The City has secured the services of Roger Waldon, FAICP, to serve as Interim Planning Director until Ken is able to return. Mr. Waldon’s has served as Planning Director for the Town of Chapel Hill for 21 years. He currently works for Clarion Associates and has assisted 24 cities and counties to date with planning-related services. Prior his time with Chapel Hill, Mr. Waldron served as the Director of Planning for TJCOG and has a good understanding of regional issues.

Please keep Ken in your thoughts as he recovers.

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As of July 1, 2019, all requests for Zoning Verification letters should come through the Permit and Development Portal. The Development Services Department provides these letters to confirm the zoning district(s) for any given parcel of land, as well any applicable zoning conditions that are on the parcel. A separate application must be submitted for each parcel.

A Zoning Verification Letter does not provide a determination of compliance or noncompliance of any existing land uses on the property.

To request a Zoning Verification Letter, please register an account and apply through the Permit and Development Portal. Questions? Email: [email protected]

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Things you need to know before registering for the Raleigh Permit + Development Portal.

  1. You must create a new account for the City of Raleigh—even if you use the Wake County permit portal. Your login information for the Wake County system will not work for the City of Raleigh Permit and Development Portal.
  2. If you have a technical issue when registering, call the helpline at 919-996-2501 or 919-996-2502. Do not call the helpline to schedule inspections. On Monday, July 8 you will be able to schedule inspections through the portal. All inspections between now and July 8 have already been scheduled. For post-registration questions, or to inform staff of an issue, please email [email protected]. This allows staff the time they need to properly investigate the issue and get back to you.
  3. Some registration confirmation emails are going into spam folders—please check all folders in your email account after registering.
The Permit + Development Portals will not be fully operational until July 8 when the Development Service Department reopens. Please note that account information may not appear in your portal until the center reopens.
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Get In Touch

  • Development Services
    Customer Service Center
    1 Exchange Plaza
    Raleigh, NC 27602
  • 919-996-2495
  • Litchford Road
    Satellite Office
    8320-130 Litchford Road
    Raleigh, NC 27615
  • 919-996-4200