Things you need to know before registering for the Raleigh Permit + Development Portal.

  1. You must create a new account for the City of Raleigh—even if you use the Wake County permit portal. Your login information for the Wake County system will not work for the City of Raleigh Permit and Development Portal.
  2. If you have a technical issue when registering, call the helpline at 919-996-2501 or 919-996-2502. Do not call the helpline to schedule inspections. On Monday, July 8 you will be able to schedule inspections through the portal. All inspections between now and July 8 have already been scheduled. For post-registration questions, or to inform staff of an issue, please email This email address is being protected from spambots. You need JavaScript enabled to view it.. This allows staff the time they need to properly investigate the issue and get back to you.
  3. Some registration confirmation emails are going into spam folders—please check all folders in your email account after registering.
The Permit + Development Portals will not be fully operational until July 8 when the Development Service Department reopens. Please note that account information may not appear in your portal until the center reopens.
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Registration is open for the new Permit and Development Portal. This is a new way to manage and view permitting and development activity in Raleigh. Please remember that the development services department is closed until Monday, July 8. No inspections can be scheduled during this time.

Click here to access the permit and development portal.

For more detail information about the portal launch, including limited services and a FAQ, click here


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Development Services customers will be required to apply for a Certificate of Occupancy (CO), when needed, effective July 1—the new application applies to temporary, partial, and full COs. The new application will only be accepted after all required final inspections are scheduled.

The Certificate of Occupancy application form will be available June 25, 2019 in the online forms directory and the City of Raleigh website.

Questions regarding the new CO process? Please contact Jason Ruff at This email address is being protected from spambots. You need JavaScript enabled to view it..

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City Planning Services will be available through the Permit and Development Portal beginning July 8. Applicants can use the centralized dashboard to monitor development project, reviews, and permits. All applications will be initiated through the portal, including:

  • Certificate of Appropriateness (Major and Minor Works)
  • Facade Grants
  • Rezoning
  • Variances and Special Use Permits
    • The first online submittal will be July 12-August 15 for the October 14 Board of Adjustment meeting. All submittals after July 12 will be electronic. 

    If you have any questions regarding a submittal, City Planning staff are available at One Exchange Plaza to assist applicants during regular business hours (9:00 am – 4:30 pm) and by phone, 919-996-2682.

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    When the updated Development Services Fee Schedule is published in July, there will be a new set of fees tied to right-of-way (ROW) occupancy. There are also new definitions and model descriptions for these fees—and we wanted you to see them ahead of time!

    Click here to download the preview of the new ROW occupancy fees. Please note this document does not include the 4% technology surcharge, which will apply to all these fees on July 4.

    Questions? Email This email address is being protected from spambots. You need JavaScript enabled to view it.

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    As Development Services staff works to launch the new portal, the availability of services for development related activity will be limited. Customers should also anticipate some delays in benchmarks during this time. This applies to both the Downtown Raleigh office (One Exchange Plaza) and North Raleigh office (8320 Litchford Road, Suite 130). Please be aware of the following schedule when planning to submit a project.

    Date Hours of Operation & Available Services
    Wednesday, June 26
    • Plans and applications will be accepted from 8:15 a.m - noon
    • All Development Services locations will close at noon
    • The Rapid Response/IVR phone system and Online Development Center will be permanently SHUT DOWN at 5 p.m.
    • Please schedule all inspections for June 27 through July 5 prior to June 26.
    • Blackout will begin as information from the old system is moved into the new system
    • Field services will continue as normal
    Thursday, June 27
    Friday, June 28
    Monday, July 1
    Tuesday, July 2
    Wednesday, July 3
    • All Development Services locations are CLOSED
    • Please schedule all inspections for June 27-July 3 prior to June 26
    • Inspection scheduling will be UNAVAILABLE
    • No submittals allowed, no permits will be issued, no transactions can occur
    • Field services will continue as normal
    Thursday, July 4
    • City of Raleigh is CLOSED for the holiday
    Friday, July 5
    • SOFT LAUNCH: Plans and applications will be accepted from 8:15 a.m.- noon.
    • All Development Services locations will close at noon
    • Registration is still open/on-going
    • Inspections scheduling will be UNAVAILABLE
    • Please schedule all inspections for July 5 prior to June 26
    • Field services will continue as normal
    Monday, July 8
    • Both Development Services locations will be back to full operating hours
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    Get In Touch

    • Development Services
      Customer Service Center
      1 Exchange Plaza
      Raleigh, NC 27602
    • 919-996-2495
    • Litchford Road
      Satellite Office
      8320-130 Litchford Road
      Raleigh, NC 27615
    • 919-996-4200