A tutorial video for how to schedule and cancel inspections in the permit portal is now available for users. The video provides a step by step view of how to navigate this process in a registered account.

A few important notes about inspections:

  1. Inspections can be cancelled or rescheduled via the Permit and Development Portal at any time until the day of. If you need to cancel/reschedule an inspection the day of, please email [email protected] as soon as possible.
  2. A reinspection fee will be charged for any inspection that is cancelled or rescheduled the day of. 
  3. Your inspector information will be available in your portal account the morning your inspection has been scheduled. Please check your account on the day of for this information.
  4. We are not able to provide the exact time your inspector will arrive. Please plan accordingly. 

If you are experiencing technical issues with the Permit and Development Portal, please complete the Portal Help Form (pdf) and email it to [email protected]

Add a comment


A new Portal Help Form is available for Development Services customers who may be experiencing technical issues with the Permit and Development Portal. This form provides all information needed for staff to more quickly assist those who submit it.

The completed form can be submitted:

  • Via email to [email protected] ; or,
  • In-person at the Development Services Customer Service Center (One Exchange Plaza, 4th floor, Downtown Raleigh)
Add a comment



If you have an active development project with the City of Raleigh, don’t forget to register for the Permit and Development Portal. Why register?

  • Review project status, comments, and inspection results;
  • Schedule inspections;
  • Apply for some stand-alone simple permits; and
  • Pay fees.

Click here to view a tutorial video on how to register. A Spanish tutorial video is also available.

Technical Issues

Experiencing technical issues with the permit portal? Send us an email at [email protected] or visit our Downtown Raleigh office in One Exchange Plaza (4th floor) for in-person assistance.

Account Access and Authorization

A form is now available to assist you with granting third party access to your development projects. Click here for more information and instructions on how to submit this form.

Frequently Asked Questions

For more information about the Permit and Development Portal, including answers to frequently asked questions, please visit

Add a comment


A form is now available to assist you with granting third party access to your development projects. This form ensures protection of your account and that access is authorized for only specific individuals. Click here to download the form.

To authorize account access, all parties need to be registered in the Permit and Development Portal. The authorization form should be submitted via email to [email protected] from the email address of the primary account holder.

Add a comment


Ken Bowers, the Director of Raleigh's City Planning Department, will be taking medical leave starting July 15 for a significant heart operation. The scope of the surgery is such that an extended period of rest and rehabilitation is required.

The City has secured the services of Roger Waldon, FAICP, to serve as Interim Planning Director until Ken is able to return. Mr. Waldon’s has served as Planning Director for the Town of Chapel Hill for 21 years. He currently works for Clarion Associates and has assisted 24 cities and counties to date with planning-related services. Prior his time with Chapel Hill, Mr. Waldron served as the Director of Planning for TJCOG and has a good understanding of regional issues.

Please keep Ken in your thoughts as he recovers.

Add a comment


As of July 1, 2019, all requests for Zoning Verification letters should come through the Permit and Development Portal. The Development Services Department provides these letters to confirm the zoning district(s) for any given parcel of land, as well any applicable zoning conditions that are on the parcel. A separate application must be submitted for each parcel.

A Zoning Verification Letter does not provide a determination of compliance or noncompliance of any existing land uses on the property.

To request a Zoning Verification Letter, please register an account and apply through the Permit and Development Portal. Questions? Email: [email protected]

Add a comment
Read our Comments Policy before you submit a comment

Get In Touch

  • Development Services
    Customer Service Center
    1 Exchange Plaza
    Raleigh, NC 27602
  • 919-996-2495
  • Litchford Road
    Satellite Office
    8320-130 Litchford Road
    Raleigh, NC 27615
  • 919-996-4200