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In response to the closing of One Exchange Plaza (OEP) and Customer Service Center, the Planning and Development Department continues to adjust its service levels accordingly. Customers who need to submit notification letters as part of their application requirements should note the following changes in process:

Preliminary Subdivision Applicants

  • Notification letters for Preliminary Subdivisions should be mailed to the following address for processing: Planning and Development Dept., Attn: Daniel Stegall, One Exchange Plaza, Suite 400, Raleigh, NC 27602
    • Per UDO Section 10.2.1.C. the notification letters must be provided at the time of application submission. Please mail your letters as soon as possible to avoid delays.
    • Mailouts will be processed once we receive both your digital application and your notification letter package.
    • All information specified on the Preliminary Subdivision webpage should be included with the notification letters before they are mailed to the City.

Residential Infill Development

  • Notification letters for Residential Infill development should be mailed to the following address for processing: Planning and Development Dept., Attn: Martha Lobo, One Exchange Plaza, Suite 400, Raleigh, NC, 27602
    • Per UDO Section 10.2.7.E. notification letters must be provided at the time of application submission. Please mail your letters as soon as possible to avoid delays.
    • Mailouts will be processed once we receive both your digital application and your notification letter package.
    • All information specified on the Residential Infill Development webpage should be included with the notification letters before they are mailed to the City.

For questions about the mailed notification process you can email This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note this email address does not accept applications or supporting documents. Thank you for your patience during this time.