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CDCvirus

As the COVID-19 situation evolves, the City of Raleigh continues to adjust our response in support of Wake County’s updated State of Emergency. With that in mind, all City facilities will be closed to the public beginning Wednesday morning, March 25, 2020, including One Exchange Plaza and the Customer Service Center.

PERMITTING SERVICES GO DIGITAL:

In an effort to maintain permitting services, a temporary digital submittal process will be implemented for development customers until further notice:

  • Applications, plan sets, and supporting documents will be accepted via email as SEPARATE PDF FILES ONLY.
    • Plan sets must be one PDF file—individual files of different sheets will not be accepted.
    • PDF is the only accepted file format.
    • If multiple supporting documents are required, each document must be its own PDF file.

PLEASE INCLUDE IN YOUR EMAIL SUBJECT LINE:

  • New Submittals: Indicate “New Submittal” and scope of work (alteration, repair, new building, etc.)
  • Resubmittals: Indicate “Resubmittal” and include your case number and scope of work (alteration, repair, new building, etc.)

FILES TOO LARGE TO EMAIL:

  • If your file is too large to attach via email, please send a link to your file on Dropbox or another file-sharing site to the appropriate project email address. This information must be provided in the body of the email. Please only place pertinent files in Dropbox and ensure no password is required for easy retrieval by staff.

RESIDENTIAL PROJECTS:

  • Submit via email: This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Residential services have been expanded to include additions, new single-family dwellings, decks/porches, accessory structures, and pools/spas

NON-RESIDENTIAL PROJECTS:

  • Submit via email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • For new or existing buildings, alteration/repairs, interior completion, shop drawings, field revisions, and change of use related to non-residential plans

SITE PROJECTS:

  • Submit via email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • For preliminary subdivision, administrative site review, site permit review, mass grading and recorded maps

GATEKEEPING FOR NEW BUILDINGS, ADDITIONS, AND CHANGE OF USE:

  • Gatekeeping is still required for these types of projects. Once you submit your application and plans, intake staff will contact you regarding next steps for Virtual Gatekeeping. Please allow two business days.

FEES

  • Fees can be paid online via a registered account in the Permit and Development Portal. Fees can also be paid over the phone by calling 919-996-2500.

Please allow two business days for your case to be created and to appear in your portal account. If you do not see your case after two days, please email This email address is being protected from spambots. You need JavaScript enabled to view it.. We appreciate your patience as we adjust to this changing environment.

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Get In Touch

  • Development Services
    Customer Service Center
    1 Exchange Plaza
    Raleigh, NC 27602
  • 919-996-2495
  • Litchford Road
    Satellite Office
    8320-130 Litchford Road
    Raleigh, NC 27615
  • 919-996-4200