The Planning and Development Department continues to take steps to minimize the exposure of COVID-19 to both our staff and our customers while still providing services. In accordance with CDC social distancing guidelines, we are now offering residential customers a remote inspection option for HVAC change-outs beginning Monday, March 23.

For currently scheduled inspections, you or your contractor will be contacted via telephone and offered the option for a remote inspection. This will allow field staff to perform the inspection without entering your home. Field staff will guide you through the process via your video conferencing tool of choice (Facetime, Skype, etc).

All HVAC change-outs will be automatically assigned a remote inspection until further notice. Please note remote inspections are not mandatory and customers who do not wish to participate in this voluntary program can discuss options with field staff once they are contacted. We appreciate your patience during this time.

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  • Development Services
    Customer Service Center
    1 Exchange Plaza
    Raleigh, NC 27602
  • 919-996-2495
  • Litchford Road
    Satellite Office
    8320-130 Litchford Road
    Raleigh, NC 27615
  • 919-996-4200