Express Review, one of our face-to-face services, has consistently been a customer favorite. As the name implies, Express is an expedited review process that provides an opportunity for design professionals and project managers to meet face-to-face with City staff during the plan review to iron out potential roadblocks.

Until now, our Customer Service Center Manager has overseen this program. Seeing the need for a dedicated supervisor, the Development Services Department has hired its first Express Services Program Supervisor, Erin Anderson.

Erin, who came on board a few weeks ago, manages the daily functions of all of our face-to-face services including:

•    Due Diligence Sessions;
•    Sketch Plan Review;
•    Commercial Express Review;
•    Pre-Application Conferences (to ensure that all submittal requirements are met and submittal package is complete);
•    Building Trades Pre-Submittal Conferences;
•    Preliminary Expedited Subdivision;
•    Coordinated Team Review; and
•    Exit Interviews for customers wanting to discuss issues affecting the success and/or timeline of their project.

Erin plans to spend her first few months “really learning and understanding all that the Development Services Department has to offer. “ She also said she is “very excited to be involved in a department that is helping to make a difference in the City. Raleigh has so much to offer and being part of the continued growth is exciting.” As for her new role, Erin will be collaborating with other team members, review staff, and managers in an effort to provide outstanding service.

Erin has degrees from N.C. State University and U.N.C. Greensboro. She previously worked in the Member Services Department of the Raleigh Chamber of Commerce and as the Director of Special Events for the Durham Bulls Baseball Club. Erin has also held several positions in the customer service industry and is eager to meet and work with our wonderful customers.

On a personal note, Erin is a North Carolina native, growing up in Wilmington before moving to Raleigh in 2003 to attend N.C. State. She refers to herself as a die-hard Wolfpack fan, as well as a New England sports fan. And she has big plans for this spring – she is getting married on Friday, May 13, in Savannah. Yes, that is Friday the 13th, but that doesn’t seem to phase her one bit!

We are so glad to have Erin join our team. Her office is located on the 4th floor of One Exchange Plaza. Please feel free to This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions or concerns regarding our face-to-face services at 919-996-2624.

Thanks for reading and have a wonderful day! Welcome aboard, Erin!

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  • Development Services
    Customer Service Center
    1 Exchange Plaza
    Raleigh, NC 27602
  • 919-996-2495
  • Litchford Road
    Satellite Office
    8320-130 Litchford Road
    Raleigh, NC 27615
  • 919-996-4200