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CDCvirus

In response to the closing of One Exchange Plaza (OEP) and the Customer Service Center, the Planning and Development Department continues to adjust its service levels accordingly. Beginning Friday, March 27, development customers who need to retrieve approved plans from the Customer Service Center in OEP may do so by making an appointment online at http://bit.ly/2x09wgX.

Appointments are available every 15 minutes on Tuesdays and Thursdays from 10 a.m. – 2 p.m. Only plans that have been approved and paid for will be released. Payments can be made online via a registered account in the Permit and Development Portalor over the phone by calling 919-996-2500.

You will receive a confirmation email once your appointment is scheduled with more details on how your plans will be delivered. Thank you for your patience.

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CDCvirus

The Planning and Development Department continues to take steps to minimize the spread of COVID-19 while still providing services. To support efforts to protect the community, we have expanded the remote inspection program to include the following inspections:

SINGLE FAMILY DWELLINGS

  • Reinspection for non-life safety items
  • Temporary construction pole service
  • Replacement of electrical HVAC units
  • Replacement of HVAC gas units (eligible for a partial approval. Final on-site approval will be required)
  • Replacement of electrical water heater
  • Water and sewer trenches for repair projects
  • Water and sewer trenches for new projects
  • Electrical trenches for new or repair projects

ROUGH-INS

  • Trade inspections (electrical, mechanical, plumbing and/or framing) and rough-in inspections for single family dwellings (deck repairs, remodel, and renovation projects)
  • Trade inspections (electrical, mechanical, plumbing and/or framing) and rough-in inspections for single family dwelling additions and deck projects

NON-RESIDENTIAL (COMMERCIAL)

  • Reinspection for non-life safety items
  • Temporary construction pole service

For currently scheduled inspections, you or your contractor will be contacted via telephone and offered the option for a remote inspection. This will allow field staff to perform the inspection without entering your home. Field staff will guide you through the process via your video conferencing tool of choice (Facetime, Skype, etc.).

Please note that remote inspections are not mandatory and customers who do not wish to participate in this voluntary program can discuss options with field staff once they are contacted. We appreciate your patience during this time.

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CDCvirus

As the COVID-19 situation evolves, the City of Raleigh continues to adjust our response in support of Wake County’s updated State of Emergency. With that in mind, all City facilities will be closed to the public beginning Wednesday morning, March 25, 2020, including One Exchange Plaza and the Customer Service Center.

PERMITTING SERVICES GO DIGITAL:

In an effort to maintain permitting services, a temporary digital submittal process will be implemented for development customers until further notice:

  • Applications, plan sets, and supporting documents will be accepted via email as SEPARATE PDF FILES ONLY.
    • Plan sets must be one PDF file—individual files of different sheets will not be accepted.
    • PDF is the only accepted file format.
    • If multiple supporting documents are required, each document must be its own PDF file.

PLEASE INCLUDE IN YOUR EMAIL SUBJECT LINE:

  • New Submittals: Indicate “New Submittal” and scope of work (alteration, repair, new building, etc.)
  • Resubmittals: Indicate “Resubmittal” and include your case number and scope of work (alteration, repair, new building, etc.)

FILES TOO LARGE TO EMAIL:

  • If your file is too large to attach via email, please send a link to your file on Dropbox or another file-sharing site to the appropriate project email address. This information must be provided in the body of the email. Please only place pertinent files in Dropbox and ensure no password is required for easy retrieval by staff.

RESIDENTIAL PROJECTS:

  • Submit via email: [email protected] or [email protected]
  • Residential services have been expanded to include additions, new single-family dwellings, decks/porches, accessory structures, and pools/spas

NON-RESIDENTIAL PROJECTS:

  • Submit via email: [email protected]
  • For new or existing buildings, alteration/repairs, interior completion, shop drawings, field revisions, and change of use related to non-residential plans

SITE PROJECTS:

  • Submit via email: [email protected]
  • For preliminary subdivision, administrative site review, site permit review, mass grading and recorded maps

GATEKEEPING FOR NEW BUILDINGS, ADDITIONS, AND CHANGE OF USE:

  • Gatekeeping is still required for these types of projects. Once you submit your application and plans, intake staff will contact you regarding next steps for Virtual Gatekeeping. Please allow two business days.

FEES

  • Fees can be paid online via a registered account in the Permit and Development Portal. Fees can also be paid over the phone by calling 919-996-2500.

Please allow two business days for your case to be created and to appear in your portal account. If you do not see your case after two days, please email [email protected] We appreciate your patience as we adjust to this changing environment.

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CDCvirus

The Planning and Development Department continues to take steps to minimize the exposure of COVID-19 to both our staff and our customers while still providing services. In accordance with CDC social distancing guidelines, we are now offering residential customers a remote inspection option for HVAC change-outs beginning Monday, March 23.

For currently scheduled inspections, you or your contractor will be contacted via telephone and offered the option for a remote inspection. This will allow field staff to perform the inspection without entering your home. Field staff will guide you through the process via your video conferencing tool of choice (Facetime, Skype, etc).

All HVAC change-outs will be automatically assigned a remote inspection until further notice. Please note remote inspections are not mandatory and customers who do not wish to participate in this voluntary program can discuss options with field staff once they are contacted. We appreciate your patience during this time.

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CDCvirus

The safety and security of our community is the City of Raleigh’s top priority. The Planning and Development Department is taking the current spread of COVID-19 very seriously and is committed to providing services for all current and active construction projects. To minimize exposure to both our staff and our customers, the department is obligated to follow CDC guidelines when providing requested field services such as inspections.

Until further notice, Planning and Development staff asks customers to help them maintain a safe social distance of at least six feet on construction sites. Social distancing is defined by the CDC as deliberately increasing the physical space between people to avoid spreading illness. Staff will strictly adhere to these guidelines and non-compliance on-site can result in denial of requested services.

We appreciate your patience as we all work together during this challenging time. 

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The Development Services Department receives an average of 44,000 building and trade permit applications a year! With so much development activity happening in the City of Raleigh, the sheer volume of projects can sometimes cause delays in processing. 

Permit applications are accepted online via the permit and development portal, in-person at our customer service centers, or via mail. To prevent project delays for mail-in applications, please take note of the following helpful tips:

  • Always check the permit and development portal to see if you can apply online. Registration is easy and can help you save time when scheduling inspections and paying fees.
  • Submit your project in-person if possible. Applications that are submitted in-person receive priority, by necessity, over mail-in applications.

It is important to note that projects requiring plan review cannot be submitted online via the permit portal. Although we make every effort to process all applications as quickly as possible, mail-in applications may not be processed on the day they are received. 

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Get In Touch

  • Development Services
    Customer Service Center
    1 Exchange Plaza
    Raleigh, NC 27602
  • 919-996-2495
  • Litchford Road
    Satellite Office
    8320-130 Litchford Road
    Raleigh, NC 27615
  • 919-996-4200