Development Services customers who need a residential certificate of occupancy (CO) will now be able to print the certificate from the permit and development portal. Once all permits for a project are complete, and if there are no holds or fees due, the system will automatically create a CO and attach it to the record in the portal.

The process for a non-residential CO remains the same: The CO application must be submitted in-person or via email and will undergo a five-day review process.

More information on the CO process is available on the City of Raleigh website

Questions? We’re here to help. Email the Customer Service Center at [email protected]

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The City’s stormwater design manual is getting a much needed update! The most recent changes were made in 2002 anddo not reflect current stormwater practices The new manual will give detailed information on stormwater regulations and requirements that you need to follow when completing construction on a property.

Before moving forward, we’d like feedback on your experience using the manual.The goal is to make changes that help you meet local, state, and federal regulations; stormwater management needs; and development trends.

We’d like to know:

·       What sections are easy to understand

·       What information is most helpful

·       Any missing topics

 Join us for a meeting in September to share your thoughts. Staff will give a brief overview of the changes that we’d like to make. We’d also like to give you an opportunity to ask questions and provide input through an online survey. 


Ashley Rodgers, PE, CFM


[email protected]

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Homestays give Raleigh residents the opportunity to provide lodging to local area visitors. A homestay operator may provide up to two guest rooms in their home for no longer than 30 days for compensation.

Beginning Monday, August 19, 2019 residents interested in operating a homestay can submit a homestay application and supplemental documents at either Downtown Raleigh or North Raleigh Development Services office.

Full details on the requirements for operating a homestay are now available online.

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A tutorial video for how to schedule and cancel inspections in the permit portal is now available for users. The video provides a step by step view of how to navigate this process in a registered account.

A few important notes about inspections:

  1. Inspections can be cancelled or rescheduled via the Permit and Development Portal at any time until the day of. If you need to cancel/reschedule an inspection the day of, please email [email protected] as soon as possible.
  2. A reinspection fee will be charged for any inspection that is cancelled or rescheduled the day of. 
  3. Your inspector information will be available in your portal account the morning your inspection has been scheduled. Please check your account on the day of for this information.
  4. We are not able to provide the exact time your inspector will arrive. Please plan accordingly. 

If you are experiencing technical issues with the Permit and Development Portal, please complete the Portal Help Form (pdf) and email it to [email protected]

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A new Portal Help Form is available for Development Services customers who may be experiencing technical issues with the Permit and Development Portal. This form provides all information needed for staff to more quickly assist those who submit it.

The completed form can be submitted:

  • Via email to [email protected] ; or,
  • In-person at the Development Services Customer Service Center (One Exchange Plaza, 4th floor, Downtown Raleigh)
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If you have an active development project with the City of Raleigh, don’t forget to register for the Permit and Development Portal. Why register?

  • Review project status, comments, and inspection results;
  • Schedule inspections;
  • Apply for some stand-alone simple permits; and
  • Pay fees.

Click here to view a tutorial video on how to register. A Spanish tutorial video is also available.

Technical Issues

Experiencing technical issues with the permit portal? Send us an email at [email protected] or visit our Downtown Raleigh office in One Exchange Plaza (4th floor) for in-person assistance.

Account Access and Authorization

A form is now available to assist you with granting third party access to your development projects. Click here for more information and instructions on how to submit this form.

Frequently Asked Questions

For more information about the Permit and Development Portal, including answers to frequently asked questions, please visit

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Get In Touch

  • Development Services
    Customer Service Center
    1 Exchange Plaza
    Raleigh, NC 27602
  • 919-996-2495
  • Litchford Road
    Satellite Office
    8320-130 Litchford Road
    Raleigh, NC 27615
  • 919-996-4200