Ken Bowers, the Director of Raleigh's City Planning Department, will be taking medical leave starting July 15 for a significant heart operation. The scope of the surgery is such that an extended period of rest and rehabilitation is required.

The City has secured the services of Roger Waldon, FAICP, to serve as Interim Planning Director until Ken is able to return. Mr. Waldon’s has served as Planning Director for the Town of Chapel Hill for 21 years. He currently works for Clarion Associates and has assisted 24 cities and counties to date with planning-related services. Prior his time with Chapel Hill, Mr. Waldron served as the Director of Planning for TJCOG and has a good understanding of regional issues.

Please keep Ken in your thoughts as he recovers.

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As of July 1, 2019, all requests for Zoning Verification letters should come through the Permit and Development Portal. The Development Services Department provides these letters to confirm the zoning district(s) for any given parcel of land, as well any applicable zoning conditions that are on the parcel. A separate application must be submitted for each parcel.

A Zoning Verification Letter does not provide a determination of compliance or noncompliance of any existing land uses on the property.

To request a Zoning Verification Letter, please register an account and apply through the Permit and Development Portal. Questions? Email: [email protected]

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Things you need to know before registering for the Raleigh Permit + Development Portal.

  1. You must create a new account for the City of Raleigh—even if you use the Wake County permit portal. Your login information for the Wake County system will not work for the City of Raleigh Permit and Development Portal.
  2. If you have a technical issue when registering, call the helpline at 919-996-2501 or 919-996-2502. Do not call the helpline to schedule inspections. On Monday, July 8 you will be able to schedule inspections through the portal. All inspections between now and July 8 have already been scheduled. For post-registration questions, or to inform staff of an issue, please email [email protected]. This allows staff the time they need to properly investigate the issue and get back to you.
  3. Some registration confirmation emails are going into spam folders—please check all folders in your email account after registering.
The Permit + Development Portals will not be fully operational until July 8 when the Development Service Department reopens. Please note that account information may not appear in your portal until the center reopens.
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Registration is open for the new Permit and Development Portal. This is a new way to manage and view permitting and development activity in Raleigh. Please remember that the development services department is closed until Monday, July 8. No inspections can be scheduled during this time.

Click here to access the permit and development portal.

For more detail information about the portal launch, including limited services and a FAQ, click here


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Development Services customers will be required to apply for a Certificate of Occupancy (CO), when needed, effective July 1—the new application applies to temporary, partial, and full COs. The new application will only be accepted after all required final inspections are scheduled.

The Certificate of Occupancy application form will be available June 25, 2019 in the online forms directory and the City of Raleigh website.

Questions regarding the new CO process? Please contact Jason Ruff at [email protected].

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City Planning Services will be available through the Permit and Development Portal beginning July 8. Applicants can use the centralized dashboard to monitor development project, reviews, and permits. All applications will be initiated through the portal, including:

  • Certificate of Appropriateness (Major and Minor Works)
  • Facade Grants
  • Rezoning
  • Variances and Special Use Permits
    • The first online submittal will be July 12-August 15 for the October 14 Board of Adjustment meeting. All submittals after July 12 will be electronic. 

    If you have any questions regarding a submittal, City Planning staff are available at One Exchange Plaza to assist applicants during regular business hours (9:00 am – 4:30 pm) and by phone, 919-996-2682.

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    Get In Touch

    • Development Services
      Customer Service Center
      1 Exchange Plaza
      Raleigh, NC 27602
    • 919-996-2495
    • Litchford Road
      Satellite Office
      8320-130 Litchford Road
      Raleigh, NC 27615
    • 919-996-4200